Refund policy

Returns and Refund Policy

You have 14 days after receiving your order to let us know that you would like to return it. Once you have notified us, you then have a further 14 days to send the item back.

To request a return, please email hello@denamccullaghlondon.com with your order number. If your return is accepted, we will send you instructions explaining how and where to return your parcel. Items returned without contacting us first may not be accepted.

Return conditions

Items must be returned in their original condition, unworn other than being tried on, unwashed and with all original tags attached. You will also need your order confirmation or other proof of purchase.

We may reduce your refund if an item has been worn, damaged or handled beyond what would reasonably be necessary to inspect and try it on.

Return postage

Customers are responsible for the cost of returning an unwanted item. We recommend using a tracked postal service and keeping your proof of postage.

If your item is faulty, damaged or incorrect, we will cover the reasonable cost of returning it.

Damaged, faulty or incorrect items

Please inspect your order when it arrives and contact us as soon as possible if your item is damaged, faulty or incorrect. We will review the issue and make it right.

Exceptions

Personalised or custom-made items cannot be returned unless they are faulty. Gift cards are non-returnable, except where required by law.

Sale items can be returned under the same conditions as full-price items.

Exchanges

We do not currently offer direct exchanges. The quickest way to receive a different item is to return your original order and place a separate order for the replacement.

Refunds

We will let you know once we have received and inspected your return. If approved, your refund will be made to your original payment method within 14 days of receiving the returned item, or receiving evidence that it has been sent back.

Where applicable, the cost of our standard delivery option will also be refunded. Any additional amount paid for an upgraded or express delivery service will not be refunded.

Your bank or card provider may take additional time to process the refund.

This policy does not affect your statutory rights.

For any questions about a return, please contact hello@denamccullaghlondon.com.